During the critical phase immediately following implementation of a new or upgraded system, support professionals from Polestar Solutions are on-site to make sure your business continues to run smoothly. Floor support and just-in-time training give your employees the help they need to make the transition from students to productive users. We will outsource your complete support solution, or work with your internal support personnel to ensure they have the specific tools necessary to succeed.

Floor Support our support personnel provide immediate assistance, just-in-time training, tips and tricks to your users.

Level I Help Desk Support provides application experts who answer your users productivity questions quickly and thoroughly.

Level II Help Desk Support offers support professionals who respond to technical problems in your organization.

Online Support gives your users and help desk staff online access to Polestar Support Professionals, as well as to an internet web site customized to provide answers to FAQ's for your organization and containing tips specific to your environment.